• Terms & Conditions
  • Our Contract
  • Returns, Refunds, Cancellations & Exchanges
  • Customer Privacy

    Terms & Conditions

    Thank you for visiting our website. Please read the information below carefully as the use of this website is subject to the following terms:
    • The content of the pages of this website is for your general information and use only and is subject to change without notice. Prices are also subject to change without notice.
    • Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Spirit of Senegal and protected by international copyright laws.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • This website may also include links to other websites. These links are provided for your convenience to supply further information. They do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
    Our contract
    When you place an order to purchase a product from Spirit of Senegal, we will send you an e-mail to confirm receipt of your order. By placing an order you are making an offer to purchase a product from us, and our acceptance of that purchase will be complete once we have sent you a dispatch confirmation email with the details of your order. We will endeavour to ship our products to you as safely, securely and as reliably as we can, and to deal promptly with any defect or concern you may have regarding your order.
    Returns, Refunds, Cancellations & Exchanges
    We ask you to please contact us by email or by telephone within 7 working days of receipt of goods if you wish to return the goods, stating the full product description, order number, date of order and reason for return.
    • If the goods are found to have been defective or damaged before delivery, we will arrange either to replace your goods or to refund the purchase price including any post and packing charge. We may ask you to return the faulty goods to us and we will refund or reimburse your costs in returning them to us – please take good care to pack them safely when doing so.
    • If you change your mind about your order, as long as you have contacted us within 7 days of receipt, and you return the goods safely at your expense, we will make a refund to you, or send you another product of the same value should you so wish. A re-delivery charge (at our standard rates) will apply.
    • Spirit of Senegal does not accept responsibility for items lost or damaged in transit to us. We reserve the right to refuse or reduce a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your Statutory Rights.
    Customer Privacy
    We will not sell or pass customers e-mail addresses or any of their details to other parties. If you order from us, we may contact you about your order and we may, on occasion, email or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know.

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